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Associate/Sr. Associate - Customer Success
| Customer Success | Full-time
, ,Roles & Responsibilities:
- Customer query resolution in a timely manner to ensure the best possible customer experience
- Handling customer queries on email, chat and call Query resolution for the internal customer i.e. Business Team
- Adhering to Customer Support guidelines to ensure correct resolution
- Maintaining TAT as per SLA for the process
Required Skills:
- Minimum 1-4 years of relevant experience in Merchant / Client Support, preferably from a B2B fintech/B2B SaaS background
- Proficient in verbal and written English
- Candidates who have already worked with Intercom, Front, Freshdesk or any Customer Support CRM would be preferred
- Process-oriented, proactive and result-driven individual
- Strong interpersonal skills with the ability to understand the merchant’s requirements to ensure proper resolution
- Quick learner with an analytical mind to understand back-end operations and fintech product