Roles & Responsibilities:

• Customer query resolution in a timely manner to ensure the best possible customer experience
• Handling customer queries on email, chat and call Query resolution for the internal customer i.e. Business Team
• Adhering to Customer Support guidelines to ensure correct resolution
• Maintaining TAT as per SLA for the process
  
  

Required Skills:

• Minimum 1-4 years of relevant experience in Merchant / Client Support, preferably from a B2B fintech/B2B SaaS background
• Proficient in verbal and written English
• Candidates who have already worked with Intercom, Front, Freshdesk or any Customer Support CRM would be preferred
• Process-oriented, proactive and result-driven individual
• Strong interpersonal skills with the ability to understand the merchant’s requirements to ensure proper resolution
• Quick learner with an analytical mind to understand back-end operations and fintech product