Roles & Responsibilities:

• Maintaining good relationship with Enterprise Accounts

• Up sell & cross sale of other payments & business development services

• Understanding gap & resolving issues of merchants to avoid transaction dispute and maintaining Transaction Growth.

• Execution of Retention Plans for churn merchants on monthly basis

• Generating new leads for market penetration in Transaction and Gross Monetary Value Tracking & analyzing root cause for transaction drop & resolution of it

• Maintaining brand visibility in across payments market

• Update merchant about application, daily report handling & other status Taking feedback from market and analysis of competition

Required Skills:

• Minimum 5-8 years of relevant experience in Account Management, from Fintech background Preferably online Payments

• Has fair understanding of payments space

• Strong interpersonal skills and the ability to build rapport with customers by understanding their requirements